Return policy

 

Returns are not free. You will have to send the package at your cost.

Our goal is to ensure that you are completely satisfied with your purchase. We gladly accept exchanges or refunds on certain items within 20 calendar days of delivery, provided they meet the following conditions:

We require preauthorization for all returns. Please contact our customer service team to start the return process. You will be provided with a Return Merchandise Authorization (RMA) number and specific return instructions. Returns without prior authorization may be refused.

1. The item must be in a new, unused condition, with original packaging, tags attached, unaltered, and free of any odor. No exceptions will be made
Refunds will only cover the cost of the item.

2. Items marked as Clearance, Final Sales are not eligible for exchange.

3. We advise that you insure packages when returning items, particularly for high-end products, as you are responsible for shipping them back to us.

4. One in a Million is not liable for packages that do not reach our warehouse. To ensure a smooth exchange process, we recommend shipping items back as soon as possible since we cannot guarantee the availability of replacement items.

5. Upon receiving the returned items, we will send you an email notification and keep you updated on the progress of the exchange/return. Typically, the exchange process takes 10-15 business days from receipt of items.

For further assistance, please contact our customer service department at neena@oneinamillion.com

Please note that our Black Friday and Cyber Monday return policy differs from our standard policy. All sales on Black Friday and Cyber Monday items are final and cannot be exchanged or refunded.

Please address all returns to: 

211 Gates Road, Unit "O" 

Little Ferry, NJ 07643

There are no returns or exchanges for NBA-licensed apparel and Turtlenecks. All sales are final.

International Return Policy

1. Return Window

You have 7 days from the exact date your item is delivered to request and initiate a return. Return requests made after the 7-day window will unfortunately not be accepted.

2. Item Condition Requirements

To be eligible for a return, items must meet all of the following criteria:

• Unworn & Unused: The item must show zero signs of wear, usage, or damage.

• Tags Intact: All original manufacturer handtags, brand tags, and security tags must be completely attached and undisturbed.

• Original Packaging: Items must be returned in their original product packaging and boxes where applicable, free of structural damage, tape marks, or alterations.

Items that have been worn, damaged, altered, or returned without their original handtags will be rejected and not refunded.

3. International Return Shipping Costs

• Customer-Paid Shipping: International customers are fully responsible for all return shipping costs courier arrangements, and tracking requirements back to our fulfillment center.

• We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

• 4. Duties, Taxes, and Custom Fees

  • Non-Refundable Duties & Taxes: All original import duties, customs fees, and local taxes paid at checkout or upon delivery are strictly non-refundable.

  • Return Duties: International customers are responsible for paying any and all customs duties, clearance fees, or brokerage charges assessed by customs when the return package crosses back into our home country. If a return package incurs import fees upon arrival, those fees will be deducted directly from your refund amount.

• 5. Final Sale Items

  Certain items are marked as final sale and cannot be returned under any circumstances, including:

  • Clearance or deeply discounted items

  • Intimates, swimwear, or personalized goods (update or remove based on your inventory)

  • Any items explicitly designated as final sale on the product page at the time of purchase