Return policy

Returns are not free. You will have to send the package at your cost.

Our goal is to ensure that you are completely satisfied with your purchase. We gladly accept exchanges or refunds on items within 20 calendar days of delivery, provided they meet the following conditions:

  • The item must be in a new, unused condition, with original packaging, tags attached, unaltered, and free of any odor. No exceptions will be made.
  • Refunds will only cover the cost of the item.
  • Items marked as Clearance, Final Sales are not eligible for exchange.
  • We advise that you insure packages when returning items, particularly for high-end products, as you are responsible for shipping them back to us.
  • One in a Million is not liable for packages that do not reach our warehouse. To ensure a smooth exchange process, we recommend shipping items back as soon as possible since we cannot guarantee the availability of replacement items.
  • Upon receiving the returned items, we will send you an email notification and keep you updated on the progress of the exchange/return. Typically, the exchange process takes 10-15 business days from receipt of items.
  • For further assistance, please contact our customer service department at neena@oneinamillion.com

    Please note that our Black Friday and Cyber Monday return policy differs from our standard policy. All sales on Black Friday and Cyber Monday items are final and cannot be exchanged or refunded.

    Please address all returns to: 

    211 Gates Road, Unit "O"

    Little Ferry, NJ 07643

    There are no returns or exchanges for NBA-licensed apparel. All sales are final.